Privacy Policy

The CEA Card scheme is run and managed on behalf of the UK Cinema Association (UKCA) by The Card Network (TCN). This privacy policy explains how TCN and the UKCA use any personal information we collect about you.

The UK Cinema Association (Company Number: 5144256) is a Limited Company which represents the interests of over 90 per cent of UK cinema operators by number and market share.

The Card Network is operated by This Named Company Ltd (Company No 4306571) who are specialists in the provision and printing of card schemes.

Why do we have a privacy policy?

We want you to feel comfortable about security of your personal information when visiting the CEA Card website and applying for a CEA Card.

When we refer to 'personal information' in this policy, we mean information that identifies you as an individual or is capable of doing so. This includes – but is not limited to – a first and last name, a home address, an email address, and/or other contact information, a photograph and details of your entitlement to a CEA Card.

When you visit our website, we collect information automatically from your computer (including your IP address, operating system and browser type) to enable us to gather information about your visits, such as browsing patterns. Information collected in this way is not linked to identifiable individuals.

What information is collected?

We collect the following information to enable us to maintain the card scheme for the UKCA and to produce, deliver and manage your CEA Card; your photograph, name, proof of eligibility, address and contact information.

We do not store customer credit card details, nor do we share customer details with any 3rd parties outside of the provision and management of the card scheme.

If you pay online for your CEA Card, you will be securely redirected to either Braintree or PayPal. Your card details are entered on their secure PCI compliant payment pages and transferred using SSL encryption.

Who uses the information?

The Card Network and the UK Cinema Association use your information to produce, deliver and manage your CEA Card and the CEA Card scheme. Participating cinemas use the information printed on the CEA card to manage card use in their venues. In some circumstances, we may share information with the UKCA's disability consultants Freeney Williams Limited to assist with managing and developing the card scheme.

We do not share your information with any other companies.

How will we use the information about you?

We collect information about you in order to process your order, manage your account and, if you agree, to email you about cinema products and services we think may be of interest to you.

The UK Cinema Association manages a site called - Accessible Screenings UK website - national listings website where you can search for local subtitled, audio-described and autism friendly screenings, and find out about the physical accessibility features of your local cinema and how best to plan your visit.

If you don't want to receive any additional communication from us, please contact us.

Access to your information and correction.

If you would like a copy of the personal information we hold about you, please contact us.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You have the right to ask us to remove any information about you from our systems.

You will not be charged for this service.

How long do we hold information for and why?

We hold your name, address and contact information for 3 years to help manage any queries relating to your applications.

We hold your photograph for up to 2 years.

Your uploaded proof of eligibility is purged from our system 14 days after your card is issued. If your application is on hold or being reviewed, we may hold the eligibility documents for up to 3 months. These will then be purged.

All hard copy paper documentation is securely shredded and destroyed.

Email correspondence history is stored for 2 years.

How do we erase it?

Electronically held information is automatically removed from our records in-line with above time frames.

Paper records are securely shredded and destroyed.

Cookies.

Cookies are small harmless text files placed on your computer. Their presence allows us to process your online applications. We also use cookies to improve the service by understanding how people use the website through the Google Website Analytics service.

Most web browsers have cookies enabled by default. If you do not enable cookies, you can still browse the website but you may not be able to make an application or pay for an application online.

We do not store your personal information or credit card details in cookies.

Websites.

The CEA Card website contains links to other websites. This privacy policy only applies to this website.

Changes to our privacy policy.

We keep our privacy policy under regular review, and we will place any updates on this web page. This privacy policy was last updated on 25th March 2025.

Contact Us.

Please contact us if you have any questions about this privacy policy.